Privacy Policy for Lotus365

Last Updated: 13 September 2026

Welcome to Lotus365. This Privacy Policy explains how Lotus365, Lotush 365, “we,” “us,” or “our” collects, uses, discloses, stores, and protects your information when you access or use our website, mobile site, mobile application, or any related services, features, content, and communications made available by us, together referred to as the “Platform.”

By accessing or using the Platform, you agree to the practices described in this Privacy Policy and consent to the collection and use of information in accordance with this Policy. This platform is intended for users aged 18 and above. If you do not agree with this Policy, please do not use the Platform.

Scope

This Policy applies to all users of the Platform, including visitors, registered users, subscribers, and any person who interacts with our services, forms, communications, or support channels. It applies to information collected directly from you, automatically through your device or browser, and from third parties where permitted by law.

Information We Collect

We may collect the following categories of information:

Information You Provide Directly

We may collect information that you provide to us directly when you create an account, fill out forms, contact support, subscribe to updates, participate in promotions, or otherwise interact with the Platform. This may include:

  • Full name
  • Mobile number and WhatsApp contact details (used during account registration)
  • Email address
  • Username, password, and bookmaker ID
  • Date of birth
  • Payment and banking details (for deposits and withdrawals)
  • Government-issued identification (for identity verification, where required)
  • Communication records with our support or account management team
  • Location
  • Any other information you choose to provide.

Information Collected Automatically

We may also collect information automatically when you use the Platform, including:

  • IP address and approximate location
  • Device type, browser type, and operating system
  • Language preferences
  • Access times, pages visited, and time spent on the website
  • Referring URLs
  • Session identifiers and activity logs
  • Cookies and similar tracking technologies

Information from Third Parties

In addition, we may receive information from third parties, subject to their privacy practices and your settings with them. This includes:

  • Payment processors and banking partners
  • Identity verification providers
  • Marketing and affiliate partners
  • Analytics providers
  • Social login providers

How We Use Your Information

We use the information we collect to operate, maintain, improve, and personalize the Platform and to provide customer support. We use collected information to:

  • Create and manage your account
  • Process deposits, withdrawals, and betting transactions
  • Verify your identity and age
  • Provide customer support, account management, notifications, updates, and service-related communications
  • Detect and prevent fraud, money laundering, abuse, or unauthorized account access
  • Enforce our terms, protect the safety and integrity of the Platform, and comply with legal and regulatory obligations
  • Personalize your experience and recommend relevant markets or games
  • Perform analytics, performance measurement, troubleshooting, and research
  • Send marketing and promotional communications, and understand user preferences and platform usage trends

WhatsApp-Based Registration

Account registration and credential delivery may occur through our WhatsApp Channel. Any information shared through this channel is subject to WhatsApp’s own privacy practices in addition to this Policy. We recommend reviewing WhatsApp’s terms and privacy policy separately.

Account and Communication

When you register for an account or provide your contact details, you authorize us to communicate with you by email, SMS, phone calls, WhatsApp, in-app notifications, or other electronic means regarding service updates, account activity, promotions, offers, and related information.

You may opt out of promotional messages at any time by following the unsubscribe instructions or by contacting us through the details provided in this Policy. However, you may still receive non-promotional service messages relating to your account, transactions, or legal notices.

Cookies and Tracking Technologies

We may use cookies, pixels, web beacons, SDKs, and similar tracking technologies to improve user experience, remember preferences, analyze usage patterns, and deliver relevant content or advertising. We use these technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze site traffic and usage patterns
  • Improve website performance and security

Third-party analytics tools, including services like Google Analytics, may collect and process usage data in accordance with their own privacy policies and terms. These tools may use cookies and may receive your IP address and device-related information to generate reports about platform activity.

You may be able to control cookies through your browser settings; however, disabling cookies may affect the availability or functionality of certain features on the Platform.

Sharing of Information

We do not sell your personal data. We only share it with trusted partners like payment gateways, identity verification services, and hosting providers to keep the platform running smoothly. We may also share details if required by the law. All partners must keep your data completely safe.

  • Payment gateways and banking partners, to process transactions
  • Identity verification and fraud prevention services
  • Regulatory or law enforcement authorities, where legally required, required by court order, legal process, or to protect our rights, users, property, safety, or the integrity of the Platform.
  • Service providers who support our platform’s operation (hosting, analytics, customer support tools).Payment gateways and banking partners, to process transactions
  • Identity verification and fraud prevention services
  • Regulatory or law enforcement authorities, where legally required, required by court order, legal process, or to protect our rights, users, property, safety, or the integrity of the Platform.
  • Service providers who support our platform’s operation (hosting, analytics, customer support tools).

We may also share information in connection with a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, subject to applicable law and appropriate safeguards. All third parties are expected to handle your data securely and in line with applicable data protection standards.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.

When information is no longer required, we may delete, anonymize, or securely archive it in accordance with our internal policies and applicable law.

User Content

If you post, upload, submit, or otherwise make content available on the Platform, you are responsible for that content and for ensuring that you have the necessary rights to share it.

We may review, remove, restrict, or preserve user content where we believe it violates our terms, infringes third-party rights, is unlawful, or is necessary for legal compliance or safety reasons.

To the extent permitted by law, you grant us a license to host, store, reproduce, display, publish, distribute, adapt, and otherwise use your user content for the operation, promotion, and improvement of the Platform.

Age Restriction

Lotus365 Services are strictly restricted to individuals aged 18 years or older, or the legal age of majority in their jurisdiction, whichever is higher, unless access is permitted under parental or guardian supervision and applicable law.

We do not knowingly collect personal information from children or minors without lawful consent. If we become aware that someone has collected such information without appropriate consent, or that a minor has registered an account, we will take steps to close the account and delete associated data.

Data Security

We use strong security measures and encrypted servers to protect your private and financial details. However, no online system is 100% safe. You must keep your password private and inform us if you notice any unusual account activity.

Third-Party Links

Our platform may contain links to outside websites. We are not responsible for their privacy rules or content. You visit them at your own risk.

International Use

Our platform operates from India. If you use it from outside India, you are responsible for following your local laws.

Your Rights and Choices

You have the complete right to check, update, or ask us to delete your personal details. You can also turn off marketing messages from your account settings.

Responsible Gambling

Play responsibly and treat gaming as entertainment. Use our self-exclusion tools or contact support if you need a break from playing.

Changes to This Policy

We may update this privacy policy sometimes to follow new rules. We will update the date when we make changes. Your continued use of the platform means you accept the new rules.

Contact Us

If you have any questions or requests regarding your personal data, you can directly contact our 24/7 support team through our official channels.